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Our customer

The King Abdullah University of Science and Technology (KAUST) is a leading research university in Saudi Arabia. Spanning approximately 36 square kilometers, the KAUST campus serves as a self-sustained research and innovation hub, offering state-of-the-art facilities, on-campus housing, and a vibrant multicultural community with residents from over 100 nationalities.

Industry

Higher education

Type

Research Institution

Employees & Academic Community

8734 Community Residents

IT Landscape

SAP BTP Job Scheduling Service , Cloud Application Programming model

Use case:
Wifi Request - Subscription Service for KAUST Residents

Bring out an end-to-end solution for people living in KAUST campus to request access for high-speed internet for their residency.

icons showing a Lead to Cash flow with SAP

months project duration

Aarini consultants involved

Scheduled job running daily once

Challenges of the customer

The reliance on manual procedures led to delays, inefficiencies, and potential errors in service activation and monitoring.

KAUST campus residents faced inconvenience due to the absence of real-time updates on their installation and service status.

Operation service team struggled with tracking installations, managing trial periods, and ensuring smooth transitions to paid subscriptions.

Solution

To address the challenges faced by residents and service providers, we implemented a solution to automate the Wi-Fi installation, subscription management, and trial period monitoring process. The new system creates service requests for operation team for new Wi-Fi requests from residents automatically, ensuring timely service activation and providing updates to residents about their subscription status.

Additionally, a tool for system admins to manage invoicing seamlessly. The system effectively manages trial periods, automatically transitioning users from trial to paid subscriptions, and sending timely reminder emails to residents as their trial period nears its end.